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Shipping & Returns

Shipping Policy

We believe that honesty is the best policy in today's online shopping market. That’s why we designed our customers' most generous, fair, and transparent store policy. Please read the following sections to find out more about how we ship or exchange products or about how we secure your data. Please don’t hesitate to contact us if you have any questions!

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Tous les produits exploités par la société ont les qualifications médicales stipulées par l'État et tous les produits exportés ont des certificats CE qualifiés. Les agences émettrices incluent TUV, SGS, etc., ainsi que les certificats FDA,

  • We usually dispatch most orders within 2-4 business days (excluding Sundays and public holidays)

  • Though we keep 95% of our catalog in our inventory, certain products need to be sourced directly from the warehouse, which may delay your order.

My order has been shipped. Now how can I track it?

  • Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order.

  • You can track the status of your package 24 hours after your order is dispatched from our warehouse.

Return & Exchange Policy

Établi
Most of our products are eligible for return and replacements for domestic orders. 
There are some items that are Made to order which are not eligible for returns. 
The return and exchange policy for every product is clearly mentioned on the product page. 


Please note that international orders are not eligible for returns or exchanges.

If the product is eligible for return/ replacement, you can raise the return/ replacement request from My Order section in App within 7 days of delivery to request return and replacement. 
Only products which are unused, unwashed, undamaged, Sealed with all its labels and tags completely intact, in original packaging and eligible for return only can be returned/ replaced.

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